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Production Operations

Standard operating procedures for maintaining system reliability and security in production

Production Deployment

Weekly or on-demand
1

Run full test suite and ensure 100% pass rate

2

Review and approve all code changes via pull request

3

Create deployment branch from main with version tag

4

Deploy to staging environment for final validation

5

Run smoke tests on staging environment

6

Deploy to production using blue-green deployment strategy

7

Monitor error rates and performance metrics for 1 hour

8

Tag release in version control with deployment notes

Rollback Procedure

Emergency only
1

Identify critical issue requiring rollback

2

Notify team and stakeholders of rollback decision

3

Switch traffic to previous stable version

4

Verify system stability and error rates

5

Document root cause and prevention measures

6

Schedule hotfix deployment if needed

Database Migration

As needed
1

Create migration scripts with rollback capability

2

Test migrations on staging database copy

3

Schedule maintenance window and notify users

4

Backup production database before migration

5

Run migration with transaction support

6

Verify data integrity and application functionality

7

Update documentation with schema changes

Incident Response Protocol

Severity Levels

P0Critical - Complete service outage
P1High - Major feature unavailable
P2Medium - Degraded performance
P3Low - Minor issues or bugs

Response Times

P0 - Acknowledge:5 minutes
P1 - Acknowledge:15 minutes
P2 - Acknowledge:1 hour
P3 - Acknowledge:1 business day

Maintenance Windows

Scheduled Maintenance

  • Weekly: Tuesday 2:00-3:00 AM UTC
  • Monthly: First Sunday 1:00-4:00 AM UTC
  • ✓ Advance notice: 7 days minimum
  • ✓ Status page updates during maintenance

Emergency Maintenance

  • ✓ Immediate notification to all users
  • ✓ Status page with real-time updates
  • ✓ Post-mortem report within 24 hours
  • ✓ Preventive measures documented